Help Center

You have a variable wattage mod and a RTA,RDA RTDA, the 0.21Ω 8 wrap Nano Aliens are always one of my go to builds for any RTA, RDA, RDTA. 

For the advanced users with mechanical devices, my go to build is always the Fraliens or Framed Staples.
Super quick ramp up and a warm dense flavour. 

Keep in mind that this is all largely a matter of you own personal preferences, and it can take some time to figure out what works best for you :) 

1.Remove the old cotton. 

2.Remove your dripper from your mod and rinse with warm water. 

3. Dry your dripper and install on mod.

4.Dry burn until glowing red. 

5.Wait for the RTA, RDA, RDTA to cool, remove from mod and rinse with warm water.

7.Repeat step 6 should the coils be heavily gunked. 

*You can dry burn and dunk in WARM water but this will shorten the lifespan of your coils*

-Keep wraps intact.

Always make sure that the wraps of your batteries are in pristine condition
-Use the right batteries.
Some batteries are better for low wattage vaping, others are better for sub-ohming, and others are not supposed to be used for vaping at all
-Use battery cases
Never throw batteries in pockets or bags when not in use
-Watch out for counterfeits.
Counterfeit batteries are unfortunately a thing, with the big three (Sony, Samsung, Panasonic) being the most commonly counterfeited brands due to their higher price tag
-Don’t leave your batteries charging unattended.
Even when using a charger, having your batteries charging unattended is never a good idea, especially overnight
-Use a dedicated charger.
Charging your batteries directly in your mod is possible with most devices nowadays, but it’s always safer to use a dedicated battery charger. 
-Don’t over-drain your batteries.
If possible, try to not completely drain your batteries — lithium-ion batteries tend to lose more capacity the further you let them discharge
-Avoid extreme temperatures.
Vape batteries can tolerate low and high temperatures, but you wouldn’t want to test their limits.
-Use married batteries.
If you are using a mod that takes more than one battery, always use the exact same batteries (for example, a pair of Sony VTC5s) and keep them married, i.e. use them in pairs and always together — it’s a safe practice
-Replace old batteries.
Batteries are only good up to a certain amount of cycles (full charge to full discharge). 
-Recycle old batteries.
When replacing old batteries, always recycle them instead of throwing them away.

Please keep in mind all coils are hand made to order and are held to ridiculously high standards.

Any questions about your order, status, details, backorder, please contact us at info@thecoilcompany.co.za

All orders ship within 24-48 hours of receiving your order. 

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

At the moment our store only supports EFT and PayPal.

We are working on adding an electronic payment method.

1.Overnight Delivery

The cost here is currently R99. Overnight is to major city centers like Johannesburg, Cape Town, Pretoria and East London, If you are unsure if your area fits into this category please contact us or “The Courier Guy” before placing your order. Our current process is that we send you a tracking number once your order has been processed. Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. We do not do weekend delivery. Orders placed before 14h00 will go out the same day once payment has been received. Orders placed after 14:00PM will be shipped on the following business day. If a customer places an order on Friday evening at 4:30PM, their order will be shipped the following business day.

Once a package is passed onto The Courier Guy or Aramex it is no longer under the control of The Coil Company. 

2.Economy Courier

The cost here is currently R50. Our current process is that we send you a tracking number once your order has been processed. Once you have this tracking number and it appears on "The Courier Guy" tracking service all communication regarding your package can be direct to them as they have ownership of the package until signed off by yourself. Should you need to change details of delivery please arrange this with them directly. Please note this applies for Monday to Thursday orders. We do not do weekend delivery. Orders placed before 14h00 will go out the same day once payment has been received. Orders placed after 14:00PM will be shipped on the following business day. If a customer places an order on Friday evening at 4:30PM, their order will be shipped the following business day.
Once a package is passed onto The Courier Guy or Aramex it is no longer under the control of The Coil Company.

3. Cape Town Same Day

The cost here is currently R50. CAPE TOWN ONLY! If an Order is placed before 09h00 and the customer resides in Cape Town. The order will be shipped with SAME DAY COURIER. The package should be delivered after 14h00.
Once a package is passed onto The Courier Guy or Aramex it is no longer under the control of The Coil Company. 

 Free shipping on all orders over R500 in total!

Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item(s).

Tracking numbers will be sent to purchaser's registered email address.

For any orders lost by the Courier Service, please contact us at Info@thecoilcompany.co.za to report it. 

*Shipping delays may occur during holidays or new product releases. 

INTERNATIONAL ORDERS

We ship internationally!

We mainly use DHL for international shipment and HAVE to be quoted before order is placed.

If a package is lost during transit OR you have a shipping questions, please contact us at info@thecoilcomapny.co.za

To return your product, please e-mail us for shipping address information. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.